Disruption control dashboard
Live view of incidents, affected flights, passengers and status.
Disruption Management
Manage
disruption
with
clarity
and
control.
Monitor disruption as it happens, define how to respond and communicate with passengers across channels. All of these while tracking impact and outcomes in one place.
What you can do with Disruption Management
Rules & workflows
Define how different disruption scenarios should be handled.
Passenger communication logic
Trigger the right messages at the right moment, across channels.
IROP self-service portal
Let passengers accept changes, rebook or take action digitally.
System integrations
Connect flight data, PSS, AIMS and other operational systems.
Metrics & reporting
Track acceptance rates, response times and disruption outcomes.
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What you can do with Disruption Management
What you can do with Disruption Management
DISRUPTION CONTROL & VISIBILITY
See what's happening, as it happens
Gain full operational awareness with a central intelligence dashboard designed to monitor incidents across your entire network in real-time. Our product synchronizes complex data streams to visualize affected flights and passenger impact simultaneously, giving every department a shared, accurate view during critical events. By eliminating information silos, your team can move from reactive firefighting to coordinated, data-driven decision making the moment a disruption occurs.
Real-time monitoring, Operational visibility, Incident tracking.
1 / 5
DISRUPTION CONTROL & VISIBILITY
See what's happening, as it happens
Gain full operational awareness with a central intelligence dashboard designed to monitor incidents across your entire network in real-time. Our product synchronizes complex data streams to visualize affected flights and passenger impact simultaneously, giving every department a shared, accurate view during critical events. By eliminating information silos, your team can move from reactive firefighting to coordinated, data-driven decision making the moment a disruption occurs.
Real-time monitoring, Operational visibility, Incident tracking.
2 / 5
RULES, WORKFLOWS & AUTOMATION
Define how disruption is handled
Standardize your response strategy by codifying complex airline policies into automated rules and logic-based workflows. Our engine allows you to pre-set specific recovery scenarios for various disruption types, ensuring a consistent and compliant response across all global teams without the need for constant manual coordination. This systematic approach reduces human error and guarantees that your operational "best practices" are executed automatically, every single time.
Automation engine, Policy compliance, Workflow optimization.
3 / 5
MULTICHANNEL COMMUNICATIONS
Communicate clearly across every channel
Deliver the right message at the right time through a fully integrated notification ecosystem. Our disruption module is natively connected to a multichannel delivery engine, automatically triggering personalized updates via email, SMS, WhatsApp, and push notifications. By coordinating these touchpoints instantly, you ensure passengers are never left in the dark, maintaining brand trust and reducing the anxiety that typically accompanies travel changes.
Omnichannel notifications, Passenger engagement, Automated alerts.
4 / 5
IROP PASSENGER PORTAL
Give passengers control when plans change
Transform the disruption experience by providing travelers with an intuitive, self-service recovery portal. When plans shift, passengers can instantly access a dedicated interface to accept new flight proposals, rebook themselves onto alternative segments, or manage accommodation vouchers autonomously. This digital-first approach significantly reduces the pressure on your physical contact centers and airport staff while giving customers the autonomy they expect in the modern age.
Self-service recovery, IROP portal, Passenger autonomy.
5 / 5
METRICS AND REPORTING
Measure impact and improve over time
Turn every operational challenge into a learning opportunity with deep-dive analytics connected directly to your data layer. Track disruption performance across key KPIs, including total affected passengers, self-service acceptance rates, and final resolution outcomes. Our reporting tools provide the granular insights needed to audit your automated workflows and refine your recovery strategies, ensuring your operation becomes more resilient and efficient with every flight.
Data analytics, Performance metrics, Operational audit.
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